Rental Specialist —

Job Description:

Swanston Equipment Company wants YOU to join our dealership as our new RENTAL SPECIALIST !

Weekly pay
Friendly, flexible work environment
Amazing culture - 4th generation, family-owned company
No nights, No weekends

Our Vision: To be recognized as the most innovative source of equipment solutions, expanding our growth and impact with our valued partners.

Our Values: Integrity, empathy, curiosity, and commitment.

Position Purpose: The primary purpose of this position is to facilitate the day-to-day rental counter operations by assisting customers with their equipment rental needs while maintaining a commitment to exceptional customer service.

Your Primary Job Duties:

Assist customers via phone or in-person with equipment rental needs by answering questions, communicating Swanston’s rental offerings, and fulfilling customer requests
Complete rental agreements and generate rental contracts for rental transactions
Collect and process payments for rental transactions
Assist customers in loading and unloading rental equipment
Update and maintain inventory spreadsheets and other rental documentation to ensure accuracy and thorough record keeping
Call current and prior customers to inquire on their rental needs for the appropriate season
Cold call on prospects sharing information on Swanston's rental equipment offerings
Demonstrate the ability to find answers for product/equipment questions
Learn and maintain an understanding of customer operations and equipment needs
Learn and maintain an understanding of rental equipment offerings including models, product features, safety features, benefits, etc.
Communicate product safety features, options, and varying packages to customers
Collaborate with service team to arrange and create work orders for necessary repair work on rental equipment
Act as the primary back-up to the yard specialist
Perform additional tasks and duties as assigned

We are looking for the following skills and qualifications in you:

High school diploma or GED
Prior work experience in a customer facing or customer service role required
Prior experience working with or operating compact and/or heavy equipment or knowledge of the construction industry preferred, but not required
Experience using Microsoft Office products including but not limited to Outlook, Word, and Excel
Reliable with a high regard for punctuality
Demonstrated commitment to accuracy with a strong attention to detail
Exceptional customer service skills
Excellent written, verbal and interpersonal communication skills
Effective active listening skills
Highly organized with the ability to be flexible and multitask
Exhibits respectful and considerate behavior to all customers, co-workers, guests, visitors, etc.
Adhere to company core values

What we can do for you:

We offer our full-time employees a comprehensive benefit package including medical insurance, dental insurance, vision insurance, 401K with company match, paid time off accrual, extended sick leave, paid holidays, and so much more! We also focus on the growth and development of our employees. As your goals and ambitions evolve throughout your career, we will be happy to help you along the way as much as we can.

Swanston Equipment is an Equal Opportunity Employer.